The Two Bars a Voice Agent Has to Clear
A voice agent has to be faster than a person and more accurate than one. Miss either and the project fails, which is most of why adoption is still low.
aivoice-agentsadoptionautomationcontact-center
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Most Free VoIP Tests Don't Test VoIP
Search for a VoIP test and you'll mostly find speed tests, HTTP timers, and port checks in disguise. How to tell what a test actually measures.
voip-testspeed-testjitterpacket-lossmostesting-methodology
Why Caller ID Still Lies in 2026
STIR/SHAKEN was supposed to stop caller ID spoofing. Robocalls barely decreased. Here is why the framework has not delivered on its promise and what businesses can actually do.
stir-shakencaller-idrobocallsspamattestationcompliance
AI Voice Agents Are Calling Your SIP Trunk
AI voice bots generate call patterns that break traditional capacity planning. Here is what changes when automated agents share your SIP trunks with human callers.
aivoice-agentssip-trunkingcapacity-planningcodecsautomation
Call Recording Laws by State: What Your Business Needs to Know
Federal and state call recording consent laws: one-party vs two-party rules, interstate complications, and what VoIP platforms need to account for.
call-recordingcompliancelegalvoip-securitybusiness-voipregulations
Your POTS Lines Have a Deadline: What the 2026 Copper Shutdown Means
AT&T begins retiring copper in selected areas in summer 2026, aiming to exit most of its copper footprint by the end of 2029. If you still have POTS lines for fax, fire alarms, or elevators, here is what to do before they go dark.
potscopper-retirementanalogfire-alarmmigrationcompliancefax
VoIP Quality for Remote Teams: What IT Should Be Monitoring
Remote work put VoIP on home networks where IT has no visibility. Learn what to monitor and how to maintain call quality.
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