Posts in industry.
STIR/SHAKEN was supposed to stop caller ID spoofing. Robocalls barely decreased. Here is why the framework has not delivered on its promise and what businesses can actually do.
AI voice bots generate call patterns that break traditional capacity planning. Here is what changes when automated agents share your SIP trunks with human callers.
Federal and state call recording consent laws: one-party vs two-party rules, interstate complications, and what VoIP platforms need to account for.
AT&T begins decommissioning copper in hundreds of wire centers starting mid-2026. If you still have POTS lines for fax, fire alarms, or elevators, here is what to do before they go dark.
Remote work put VoIP on home networks where IT has no visibility. Learn what to monitor and how to maintain call quality.